Terms of Service

Overview

Welcome to Glow & Go.

The terms “we”, “us”, and “our” refer to Glow & Go. We operate this online store and website, including the information, content, features, products, and services made available through it (collectively, the “Services”).

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

These Terms of Service (“Terms”) govern your access to and use of our Services.

By visiting, browsing, placing an order through, or otherwise using our website, you agree to these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our Services.

Nothing in these Terms limits any mandatory rights available to consumers under applicable Egyptian law.

1. Access and Accounts

You must have the legal capacity required under applicable law to enter into transactions through our store.

If you are under the applicable legal age, your use of the Services and any purchases must be made with the involvement or consent of a parent or legal guardian where required by law.

When using our Services, you may be asked to provide information including your name, email address, phone number, billing information, payment information, and delivery address.

You are responsible for ensuring that the information you provide is accurate, current, and complete.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

2. Products

We make reasonable efforts to describe and display our products accurately.

However, product colors, packaging, and appearance may vary slightly from what you see on your device due to screen settings, photography, packaging updates, or other reasonable variations.

Product descriptions, packaging, availability, specifications, and other product information may be updated where appropriate.

We may discontinue products or limit available quantities subject to applicable law.

The use of personal-care or cosmetic products should follow the instructions provided with the product.

Nothing in this section limits rights relating to defective, incorrect, damaged, or misdescribed products under applicable consumer protection law.

3. Orders

When you submit an order, you are making a request to purchase the selected products.

An order may be subject to confirmation, product availability, verification of customer information, and the payment method selected at checkout.

Glow & Go may decline or cancel an order where reasonably necessary, including in cases of:

• Product unavailability.
• Incorrect pricing or product information.
• Suspected fraud or misuse.
• Inability to verify required order information.
• Delivery limitations.
• Other lawful reasons.

If an order cannot be fulfilled after payment has been collected, any required refund will be handled in accordance with applicable law and our Return & Exchange Policy.

Please review your order information carefully before submitting your purchase.

Cancellation requests should be made as soon as possible. Once an order has been dispatched, our Return & Exchange Policy may apply instead.

Returns and exchanges are governed by our published Return & Exchange Policy and applicable Egyptian consumer protection law.

4. Prices, Promotions, and Payment

Product prices are displayed in Egyptian Pounds (EGP) unless otherwise stated.

Shipping fees and any other applicable charges will be displayed or communicated as part of the purchase process where applicable.

Prices may change from time to time. The applicable product price is generally the price shown when the order is placed, subject to correction of genuine errors and applicable law.

Glow & Go may offer promotions, discounts, bundles, free-shipping offers, or similar campaigns from time to time.

Promotional offers may:

• Apply only to eligible products.
• Require a minimum purchase quantity or value.
• Have usage limits.
• Be subject to availability.
• Be subject to separate promotional terms.

Where promotional terms conflict with these general Terms, the specific promotion terms will apply to that promotion, subject to applicable law.

Available payment methods are those displayed at checkout.

You confirm that you are authorized to use any payment method submitted for an order.

5. Shipping and Delivery

Glow & Go currently delivers within supported areas in Egypt.

Shipping costs vary depending on the customer's delivery location.

Orders meeting the applicable minimum purchase requirement may qualify for free shipping where stated on the website.

Full shipping and exchange delivery rates are available in our Shipping Policy.

Any estimated delivery periods communicated to customers are estimates unless expressly stated otherwise.

Glow & Go is not responsible for delays caused solely by circumstances reasonably outside its control, including exceptional courier disruptions or force majeure events, subject always to any rights the customer has under applicable law.

If there is an issue with your delivery, please contact us so we can assist.

6. Returns, Exchanges, and Refunds

Returns, exchanges, defective products, and refunds are handled in accordance with our Return & Exchange Policy and applicable Egyptian consumer protection requirements.

Our Return & Exchange Policy forms part of these Terms.

Nothing in these Terms is intended to waive, reduce, or exclude any mandatory consumer right.

7. Intellectual Property

Unless otherwise stated, the content made available through the Glow & Go website—including branding, logos, graphics, photographs, product imagery, videos, written content, layouts, and designs—is owned by, licensed to, or lawfully used by Glow & Go.

This content is protected by applicable intellectual property laws.

You may use the website for personal and non-commercial purposes.

You may not reproduce, copy, modify, distribute, republish, commercially exploit, or use Glow & Go's protected content without appropriate authorization, except where permitted by law.

Glow & Go's name, logo, product names, branding, and associated creative materials may not be used in a manner that falsely suggests affiliation, endorsement, or authorization.

Shopify and other third-party names, logos, or trademarks remain the property of their respective owners.

8. Third-Party Services and Links

Our Services may use or link to third-party services, including services related to:

• Payment processing.
• Delivery and shipping.
• Analytics.
• Advertising.
• Social media.
• Website functionality.

Glow & Go is not responsible for independent third-party websites or services that are outside our reasonable control.

When using a third-party service, you may also be subject to that provider’s own terms and privacy practices.

9. Relationship With Shopify

Glow & Go’s online store is powered by Shopify, which provides the technology used to operate the e-commerce website.

Purchases made through the Glow & Go store are transactions between the customer and Glow & Go.

Shopify is not the seller of Glow & Go products and is not responsible for fulfilling orders, providing Glow & Go customer service, or handling Glow & Go product-related claims except to the extent required by applicable law or Shopify’s own obligations.

10. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy.

Because our store is hosted through Shopify, Shopify and other authorized service providers may process information as necessary to provide their respective services.

Please review our Privacy Policy for more information about how customer information is collected, used, shared, and protected.

11. Customer Reviews and Feedback

If you voluntarily submit a product review, testimonial, suggestion, comment, photograph, or other feedback to Glow & Go, you confirm that you have the right to submit that material.

You grant Glow & Go permission to use submitted feedback for reasonable business purposes, including displaying customer reviews, improving products and services, and marketing Glow & Go, subject to applicable privacy and intellectual-property law.

We may remove content that is unlawful, misleading, abusive, infringing, fraudulent, or otherwise inappropriate.

You remain responsible for ensuring that content you submit does not unlawfully infringe the rights of another person.

12. Errors and Inaccuracies

Occasionally, website information may contain typographical errors, inaccuracies, or omissions relating to matters such as:

• Product descriptions.
• Prices.
• Promotions.
• Availability.
• Shipping fees.
• Product images.

Where permitted by law, Glow & Go may correct such errors and update information.

If a material error affects an order that has already been placed, we will handle the situation fairly and in accordance with applicable consumer protection requirements.

13. Prohibited Uses

You may not use the Services:

• For unlawful or fraudulent purposes.
• To violate applicable laws or regulations.
• To infringe intellectual property or privacy rights.
• To transmit malicious software.
• To impersonate another person.
• To submit knowingly false or misleading information.
• To interfere with website security or operation.
• To collect personal information unlawfully.
• To spam, phish, scrape, or misuse the Services.
• To engage in activity that may harm Glow & Go, its customers, service providers, or other users.

We may restrict or suspend access where reasonably necessary to address unlawful activity, fraud, security threats, or material violations of these Terms.

14. Service Availability

We aim to keep our website and Services available and operating correctly.

However, we do not guarantee uninterrupted availability at all times.

Access may occasionally be affected by:

• Maintenance.
• Technical issues.
• Third-party service interruptions.
• Security requirements.
• Circumstances outside our reasonable control.

We may update, modify, or discontinue website features where reasonably necessary.

15. Disclaimer

To the extent permitted by applicable law, Glow & Go provides the website and related online Services on an “as available” basis.

We do not guarantee that the website will always be uninterrupted or completely free of technical errors.

Nothing in these Terms excludes any warranty, guarantee, remedy, or consumer protection that cannot legally be excluded under Egyptian law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Glow & Go will not be liable for indirect or consequential losses arising solely from the use or inability to use the website where such liability may lawfully be limited.

This section does not exclude or limit liability where doing so would be prohibited under applicable law.

Nothing in these Terms limits mandatory rights relating to defective products, consumer protection, fraud, gross negligence, personal injury, or any other liability that cannot legally be excluded or restricted.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims caused by your unlawful use of the Services or your material violation of these Terms.

This provision does not impose liability on a consumer beyond what is permitted under applicable law.

18. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply where legally permitted.

19. No Waiver

If Glow & Go does not immediately exercise or enforce a right under these Terms, this does not mean that right has been waived.

20. Entire Agreement

These Terms, together with the policies referenced on our website, form the agreement governing your use of the Glow & Go online Services.

This includes, where applicable:

• Privacy Policy.
• Return & Exchange Policy.
• Shipping Policy.

Mandatory rights provided by applicable law will prevail over any conflicting provision.

21. Assignment

You may not transfer your contractual rights or obligations under these Terms where such transfer is prohibited or would materially affect Glow & Go without appropriate consent.

Glow & Go may transfer rights or obligations where legally permitted and where doing so does not unlawfully prejudice customer rights.

22. Governing Law

These Terms and purchases made through the Glow & Go store are governed by the laws of the Arab Republic of Egypt, subject to mandatory consumer protection rules.

Any dispute will be handled by the competent Egyptian authorities or courts in accordance with applicable law.

Nothing in this section limits a consumer’s right to contact the Egyptian Consumer Protection Agency or exercise any other remedy available by law.

23. Changes to These Terms

Glow & Go may update these Terms from time to time to reflect:

• Changes to our Services.
• Changes to business practices.
• Legal or regulatory requirements.
• New website features.

The most current version will be published on this website.

Where required by law, material changes will be communicated appropriately.

24. Contact Information

Questions about these Terms can be sent to Glow & Go using the following contact details:

Trading name: Glow & Go
Email: glow.and.go.eg.1@gmail.com
Phone: 01055036770
WhatsApp: 01055036770
Location: Faisal, Giza, Egypt