Refund policy

Return & Exchange Policy

At Glow & Go, we care about your satisfaction and want you to have the best experience with our products.

Please read our Return & Exchange Policy carefully before placing your order.

1. Return & Exchange Period

You have 24 hours from the time you receive your order to request a return or exchange.

After 24 hours, we may not be able to accept return or exchange requests.

2. Conditions for Return & Exchange

To be eligible for a return or exchange, the product must:

* Be in the same condition in which you received it.
* Be unused and unopened.
* Be in its original packaging.
* Have all original labels and packaging intact.
* Not show any signs of use, damage, or alteration.

For hygiene and safety reasons, opened or used personal care, hair care, body care, or cosmetic products cannot be returned or exchanged, unless the product was defective, damaged, or the wrong product was delivered.

3. Damaged, Defective, or Incorrect Products

Please inspect your order immediately after receiving it.

If you receive:

* A damaged product.
* A defective product.
* The wrong product.
* A product missing from your order.

Please contact us within 24 hours of receiving your order and provide your order number along with clear photos or videos showing the issue.

Our team will review the case and, if the issue is confirmed, we will arrange the appropriate solution.

4. Change of Mind

If you simply change your mind about a product, a return or exchange may be accepted only if the product is unused, unopened, and in its original condition and packaging, and the request is made within 24 hours of delivery.

In this case, return/exchange shipping fees may be the customer’s responsibility.

5. Wrong or Damaged Products

If the wrong product was sent or the product arrived damaged or defective due to an issue on our side, Glow & Go will handle the appropriate return or replacement process.

Please do not dispose of the product or its packaging until the issue has been reviewed by our team.

6. Exchanges

If you would like to exchange an eligible product for another product, please contact us within 24 hours of receiving your order.

The replacement product will be subject to availability.

If the replacement product has a different price, the price difference will be handled accordingly.

7. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If the refund is approved, it will be processed through Vodafone Cash Or InstaPay.

Refunds will only be processed after the returned product has been received and confirmed to meet the conditions of this policy.

8. Delivery & Return Shipping Fees

If the return or exchange is due to a wrong, damaged, or defective product caused by Glow & Go, the applicable return/exchange delivery cost will be handled by Glow & Go.

For returns or exchanges due to change of mind or personal preference, the applicable shipping costs may be the customer’s responsibility.

9. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been shipped, cancellation may no longer be possible and the applicable return policy will apply.

10. How to Request a Return or Exchange

To request a return or exchange, please contact Glow & Go Customer Service within 24 hours of receiving your order.

Please provide:

* Your order number.
* Your name and phone number.
* The reason for the return or exchange.
* Clear photos/videos of the product when applicable.

Our team will review your request and guide you through the next steps.

Glow & Go reserves the right to refuse any return or exchange that does not meet the conditions stated in this policy.

11. Contact Glow & Go

Email: glow.and.go.eg.1@gmail.com
Phone: 01055036770
WhatsApp: 01055036770
Location: Faisal, Giza, Egypt